PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
We do not provide a refund for following returned packages:
- Packages delivered to incorrect addresses
- Packages unclaimed by addressees
- Unsuccessful delivery due to absence of addressees
- Notice regarding customs tax from the shipping company may or may not be sent to the recipient,
so not getting a notice cannot be regarded as a reason to get refund for returned parcel.
- Please keep following up with the tracking update and if customs clearance gets delayed,
please contact local customs as soon as possible and claim the parcel.
How to double check your Zip code:
The following are not eligible for returns/exchanges:
- Change of mind
- Any item reported after 7 days from the date of receipt
- Any item that shows any signs of usage
- Any item that has been damaged intentionally
- Any item returned without any previous notice or in spite of the return request denied by our customer service
Please click below for refund policy for damaged or wrong items.
Refund will be done via payment method used when purchased and may be done via reward points as well.
We do not offer reshipment nor refund for items incorrectly shipped due to a customer's mistake.
If you want to change the address, please contact the localshipping company and check.
There maybe additional fee to be paid and it should be burdened by a recipient.
Door-to-door delivery is offered for EMS. Please contact your local post office for redelivery.
Please note that we are not responsible for items lost after delivery.(Including door-to-door delivery)